Delete your account from inside the app
Account deletion is built into the app — it isn't a support request.
- Open Completo and go to More
- Tap your account icon, top right, to open My account
- Scroll to the danger zone at the bottom and tap Delete my account
- Confirm twice — this step is deliberately harder to reach than Sign out, because it can't be undone
What this is different from
The app has two destructive actions, and they're not the same thing. Erase all data, on the same screen, only clears the database on that one phone — your account and anything already synced to the cloud are untouched, and signing back in restores it. Delete my account is the one that reaches our servers.
Signing out is different again: it just clears the synced copy on that device without deleting anything on our servers.
What deleting your account removes
Deleting your account permanently removes, from our servers:
- Your accounts, transactions, budgets, bills and net-worth history
- Your account identifier and authentication record, so you're signed out everywhere and the account can no longer be signed into
- Your email address and any profile information tied to the account
What's retained, and for how long
Deletion runs immediately: the request removes your records and then your authentication account, in that order, so there's nothing left to sign in to once it finishes.
As with any hosted database, routine encrypted backups exist for disaster recovery and are cycled on a standard schedule rather than deleted record-by-record. A deleted account isn't restorable from them in the normal course of business, and they aren't a place we look up or use your data from — they roll off automatically as part of our infrastructure provider's normal backup cycle.
Data that only ever lived on your device — because you never created an account, or because you're describing data before you signed up — is never sent to us, and uninstalling the app is what removes it.
If you've already uninstalled the app
You don't need the app installed to have your account deleted. Email us and we'll delete your account and its server-side data for you.
- completo.templates@gmail.com — include the email address your account used to sign in