Support

How can we help?

We’re a small team and we read every message. Most questions are answered within 24 hours on weekdays.

Email us directly

For general inquiries, partnership requests, or anything that doesn’t fit a support ticket.

Already a customer? Sign in and open a tracked support ticket from your dashboard — we’ll follow up there.

Response time: Most emails and tickets are answered within 24 hours on weekdays. Weekend messages are picked up on Monday.

Can't access your file? Check your dashboard or email us your order number.

Our products are digital downloads, so sales are final — but if a download doesn't work, we'll make it right. See our refund policy.

Need help getting started with a template? Open a ticket from your dashboard.

Questions about Personal vs Extended licences? See our terms page.